This is a formal or official letter that is written by customers to the bank in order to inform the management or administration about the crowd in the bank and only a few employees to handle the customers. With this letter, the customers make the formal complaint about long lines and more than enough waiting hours to get some services in the bank so that the bank manager can take essential steps to resolve the issue either by hiring more employees or by scheduling the meetings of customers so that there is no lines or queues in the bank.

Brief Description of “Long Queues/Lines at Bank” Complaint Letter:

Banks know that if they can’t satisfy their customers, there is no need for the customers to stick with the bank and if they continuously have issues or problems with the bank, they will eventually change the bank and open their accounts in some other bank. This is why banks always welcome complaints and notices from the customers in order to provide better customer care services and offers. This is also an official form of letter written by customers to the bank management in order to inform them that the customers usually need to wait long hours and stand in lines or queues in the bank before getting their services. With this letter, the customers complain about the problem to the bank authorities so that if there is any problem, it is solved for customers’ satisfaction. Usually customers write this letter individually but when there are more complaints, it is also possible that a group of customers write this letter to the bank with all their names and signs as they all have the same complaint.

Sample “Long Queues/Lines at Bank” Complaint Letter:

To: senior manager

National Corporate bank, main branch

New York NY 35094

Subject: Long queues/lines at bank

Date: 30 January 2015

Dear Sir,

I am customer of your bank for more than 5 years and up until now, I didn’t have any problem or issue with your services and staff members but very sadly, I have to say that for quite some time, I am facing an irritating problem in your bank. It doesn’t matter what time or what day of week, whenever I step in your bank, there is a huge crowd of customers standing in long lines and waiting for the employees or desk operators to provide services.

Yesterday, I had to stand in the line for more than 1 hour just to deposit cash in my account. This is unacceptable for me and I can assure you that I am not the only one having this complaint but there are dozens of other people complaining about the same problem.

I don’t know what the issue is and why it takes so much time for the clerks to provide services to customers but it is quite obvious that if I have to stand in a line for more than one hour, there is something wrong. So here I am making an official complaint so that you can step in this matter and find out what the problem is and how to fix it.


Eric K. Pond

Account number: 23-121021-523123-12101


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