When we put our ATM card inside the machine for getting instant money, the machine returns the card after withdrawn of money but when there is some suspicious activity involved or if the customer takes more than usual time to precede the steps, the machine automatically swallows the card and doesn’t return it. In order to get the card back, the customer has to write this letter to the bank manager.

Brief description of “ATM ate my card” complaint letter:

It is very common in ATM machines that hackers try to hack the machine and take out the cash without valid ATM card so in order to keep the machine secure, it is automatically programmed to snatch the card and keep it inside in case of any suspicious activity where on the other hand, the machine sometimes also eats the card without any suspicious activity or wrong steps of the customers. In that situation, the customers is required to write a letter to the bank manager in order to get his card back and when this letter is written in complaint form, it is known as the ‘ATM ate my card’ complaint letter to bank manager. Usually when the customer makes a mistake, it’s just a formal letter to the bank manager for getting the ATM card back but when the machine swallows the card without any customer mistake, the letter is written in complaint format.

Sample “ATM ate my card” complaint letter:

To: senior manager

Western Capital bank, main branch

New York NY 35094

Subject: retrieval of ATM card

Date: 15 January 2015

Dear Sir,

Yesterday around 5:00Pm, I was in Brooklyn where I used one of your ATM machines to get some cash. Usually I don’t get any problem with the ATM machine but yesterday, as soon I put my card in the machine, it suddenly swallowed my card. I tried to take it out but no use. I immediately dialed the emergency contact number and talked to someone in customer services department. He told me that when customers take more than usual time to press any buttons or decide next step on your ATM machines, the machine automatically eats the card for suspicious behavior.

He told me that this is not a big deal at all but in order to retrieve your card, you have to wait for at least 24 hours and then contact the manager of the bank in which you have your account. As he would have already collected the card on your behalf, the manager will be able to get you your ATM card within minutes.

So here I am writing this complaint letter to your bank as I didn’t take more than usual time to press buttons on the machine and still I am without my ATM card. You should take serious notice of this problem as the same thing happened to two other people while I was outside the ATM machine. But, first, please get me my ATM card so that I can use it once again.

Regards,

Richard Cole

Account number: 495-23-34231-4524

Signature

 

Related Sample Letters

  • “ATM often out of service” Complaint Letter“ATM often out of service” Complaint Letter When a customer notices that the ATM machine that he usually uses, is often broken or out of service and he has to go to someplace else to get instant cash, he usually writes this complaint letter to the bank manager. In this letter, the customer informs the bank about their ATM machines and the problem that they are usually out of service more than often. This way the bank can take […]
  • “Long Queues/Lines at Bank” Complaint Letter“Long Queues/Lines at Bank” Complaint Letter This is a formal or official letter that is written by customers to the bank in order to inform the management or administration about the crowd in the bank and only a few employees to handle the customers. With this letter, the customers make the formal complaint about long lines and more than enough waiting hours to get some services in the bank so that the bank manager can take […]
  • Sample Complaint Letter for an error in Credit Card StatementSample Complaint Letter for an error in Credit Card Statement When an individual or a company uses a credit card issued by a bank or credit card company, the expenses they make with the credit card are recorded by the bank and at the end of each month, a detailed document is sent to the credit card owner in order to inform him about the expenses he made with the credit card. It is possible that there is an error in the statement i.e. an expense […]
  • Sample Complaint LetterSample Complaint Letter Just about the most powerful types of conversation is letter composing. The key edge is it provides enough time to the author to collect his ideas and set up them properly. Next, the receiver doesn't need to react immediately, because he may take his own time also. This will make it a good moderate for promoting complaints to the anxious party. Standard Recommendations for writing […]
  • Complaint Response LetterComplaint Response Letter Companies, businesses and organizations all over the world have realized that they can’t improve their profit and trusty relations with the customers if they don’t welcome the criticism. When an organization let his customers talk about its product or services, they indirectly hear what a customer wants or what a person is looking for out there. This way these companies improve the […]